Terms of trade

The parties

The trader

Puolipohja Oy

Pitkäthiekat 32, 49400 Hamina

+358 40 1513446

info@campingpitkathiekat.fi

3524418-7

Customer

The Customer agrees to comply with these terms and conditions and the merchant-specific terms and conditions when purchasing products and services from Puolipohja Oy's Internet services.

Ordering

General terms and conditions

  • The prices shown in the online service are subject to VAT.

  • We apply dynamic pricing for accommodation. Prices are time-dependent and vary from month to month, week to week and day to day.

  • We sell to adult individuals and corporate clients.

  • We reserve the right to change prices.

  • Semi-Floor Ltd reserves the right to correct any errors in the price information before a contract is entered into.

  • The customer is responsible for the accuracy of the information provided.

  • We reserve the right to change our terms of delivery. The customer must read the current terms of delivery before placing an order.

Booking conditions

These terms and conditions apply to the products and services to be hired and booked. These are collectively referred to as the "item".

Booking

  • The customer is responsible for familiarising himself with the description and instructions of the booking item(s) and the terms and conditions relating to the booking.

  • The booking made by the Customer is binding when the order/payment confirmation is sent to the email address provided by the Customer.

  • The customer pays for the reservation according to the payment method of his choice and in accordance with the terms and conditions of the payment method.

  • The booking system sends the order/payment confirmation to the e-mail address indicated by the customer.

  • The Merchant is not responsible for the failed booking and the Customer should contact the Merchant without delay to rectify the situation.

  • The Merchant does not guarantee that the item is still available in this situation.

  • If the item is not available, the money will be refunded or, if possible, another item will be offered in its place.

Cancellations and changes

  • The cancellation date is the date on which the Merchant is notified of the cancellation.

  • The Customer is responsible for ensuring that the cancellation is sent in good time.

  • If the customer cancels the reservation,

    • The Customer may cancel the cottage or caravan pitch at no cost two days before the start of the booking. If the customer does not cancel the reservation in time or does not arrive. Semi-basement Ltd has the right to charge him/her for one day's stay.

    • The full rental price will always be charged for any accommodation booked with a discount code, regardless of the time of cancellation.

    • Cancellations can be made either by phone 040 1513446 or by e-mail info@campingpitkathiekat.fi

The trader's right to cancel the booking

  • In case of force majeure, the Merchant may terminate the rental agreement. The customer who has rented the property will be informed of the cancellation without delay.

  • The customer is then entitled to a full refund of the rent paid.

  • Any costs incurred by the customer as a result of the termination of the lease due to force majeure will not be reimbursed.

Keys

  • In the case of a lost or unreturned key, the owner shall be entitled to recover the full cost of rekeying or changing the locks, subject to a minimum of EUR [XX].

  • The trader is entitled to charge a minimum of EUR [XX] if he has to open the property because of a lost or left-in key.

Use of the object

  • The object is defined in the object description

  • During the rental period, the customer has the right to use the property, its equipment and the services specified.

  • If the customer notices any deficiencies or other remarks, he/she must immediately inform the person responsible for reservation management.

  • The customer is responsible for the cleanliness of the property and the removal of waste during and after the rental period.

  • The customer is responsible for the final cleaning of the property at the end of the rental period.

  • In the event that the Client has not cleaned the site, the Merchant will charge the Client for the full cost of cleaning the site. Cleaning work [XX] eur/h, travel expenses [XX] eur/km, travel time is included in the working time.

  • The site will be at the customer's disposal during the period specified in the site description.

  • Pets

    • The hirer is fully responsible and liable for any damage caused by his/her pets.

    • Pets must be kept tethered within the National Park area.

    • Pets must not be left alone in the accommodation without supervision.

    • Pet owners must pay particular attention to the cleanliness of the accommodation. The accommodation shall always be checked after the pet and, if necessary, cleaned up by the trader.

    • Pets allowed in the accommodation will always be indicated separately.

  • The pet owner must also follow any specific instructions that may be issued.

  • Special conditions for rental equipment

    • The customer should consult the safety and operating instructions for the equipment. The equipment must be used carefully and only for its intended normal use. The lessee undertakes to carry out a safety check during the rental period. The rented equipment may not be taken out of the country and may not be sublet. The hired vehicle may only be used to the extent permitted by the conditions and only at locations appropriate to the user's level of skill and competence. The customer uses all equipment at his own risk at all times.

    • For water sports equipment (e.g. canoes, kayaks, SUP boards and rowing boats), the customer declares that he/she is a competent swimmer and has previous experience of using the equipment.

    • The customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and otherwise in the same condition as when it was rented. The lessee must inform the lessor immediately if the return is delayed. The Lessor shall be entitled to charge an increased rent of [XX] % for the excess period, unless otherwise agreed.

    • The customer is liable for any damage and costs caused to the rental equipment during the rental period due to negligent or incorrect handling and inadequate maintenance.

    • The customer is obliged to replace the equipment destroyed or lost during the rental period at its replacement value.The customer is responsible for compliance with transport, safety and other regulations.The customer is obliged to notify the lessor immediately of any defects in the equipment.

    • The lessor shall be responsible for any repairs resulting from normal wear and tear of the equipment.The lessor shall not be liable for any direct or indirect costs or damage caused to the lessee by the use or breakdown of the equipment. The lessor does not undertake to supply new equipment to replace the damaged hired equipment or to reimburse any direct or indirect costs arising from the interruption of work.

Compensation for damage

  • The Customer is liable to compensate the Merchant for any damage caused by the Customer to the Object.

  • The Customer is also liable for any other persons visiting the property and for any damage caused by them during the reservation.

  • The Merchant shall not be liable for any damage or expenses caused to the Customer by natural conditions, such as insects, animals, sleet or unexpected weather changes.

  • Semi-Basement Ltd is not responsible for any luggage or property stored by the customer in the cottage.

  • Nor is Puolipohja Oy liable for any damage to or loss of the customer's vehicle or property in the parking area.

Complaints

  • Puolipohja Oy and the customer shall in the first instance negotiate any disputes between them.

  • Any complaints should always be made as soon as possible after the matter has arisen.

  • If the matter is not resolved satisfactorily or involves a claim for compensation, the complaint must be submitted in writing within one month of the end of the rental period.

  • The trader will endeavour to deal with the complaint as quickly as possible, but not later than one month.

  • If the customer and the trader do not reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.

Delivery conditions

Conclusion of the contract

  • The binding contract for the transaction enters into force when the order is confirmed (order confirmation/payment confirmation).

  • The order confirmation/confirmation of payment is sent to the customer by e-mail.

Payment terms

  • The merchant uses reliable and secure payment methods for its services.

  • The Merchant does not store bank account or credit card information at any time.

  • The Customer agrees to abide by the terms and conditions of the payment method chosen by the Customer.

  • Payment by invoice

    • The invoice must be paid by the due date indicated on the invoice.

    • Invoices paid after the due date are always subject to late payment charges. If the invoice is paid after the due date on the original invoice and late payment charges have already been incurred, the charges will be invoiced separately.

    • If the payment transaction has not been successfully completed at the time of the order, the Merchant will not process the order.